Threads by Revheads Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Threads by Revheads processes, ships, and tracks orders. Shipping availability, rates, and delivery services depend on the products ordered, destination, carrier availability, and fulfillment location.

Order Processing

Processing times depend on product availability.

In-stock products are prepared and shipped as quickly as possible. We do not guarantee a specific processing or shipment date unless expressly stated on the applicable product page.

Orders containing presale, backordered, customized, or special-release products may require additional processing time.

Presale Products

Presale products generally require approximately four to six weeks before they are ready to ship unless a different estimate is stated on the product page.

Presale timelines are estimates and may change because of manufacturing, printing, inventory, carrier delays, or circumstances outside our control.

Carrier or production delays do not automatically qualify an order for cancellation or refund after a shipping label has been purchased and printed.

Shipping Locations

Most orders ship from St. Louis, Missouri.

Depending on product availability and fulfillment requirements, certain products may ship from another warehouse or fulfillment location.

If an order contains multiple products, those products may be shipped separately and may arrive at different times. When available, tracking information will be provided for each shipment.

Shipping Rates

We do not currently offer free shipping.

Available shipping methods and rates are calculated and displayed at checkout. Rates depend on factors such as the destination, package size, package weight, products ordered, carrier, and selected shipping service.

Delivery Estimates

Delivery times vary based on the destination, carrier, shipping service, product availability, and whether the order contains a presale product.

Any delivery date or transit time displayed at checkout or provided by a carrier is an estimate and is not guaranteed by Threads by Revheads.

Once a package has been transferred to the shipping carrier, delays caused by weather, holidays, service interruptions, customs, incorrect addresses, or other circumstances outside our control may affect delivery.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information.

Use the tracking link in that email to follow your package’s progress. Tracking information may require additional time to update after a shipping label is created or the package is accepted by the carrier.

Customers may also sign in through the Account icon on our website to view available order and shipment information.

Order Cancellations

You may submit a cancellation request through your customer account before a shipping label has been purchased and printed.

If your request was submitted before the shipping label was purchased and printed, Threads by Revheads will honor the request.

Once a shipping label has been purchased and printed, the order can no longer be canceled. After delivery, eligible merchandise must be handled under our Return, Cancellation & Refund Policy.

A cancellation request does not automatically cancel an order. All requests are reviewed and processed by Threads by Revheads.

Shipping Address Changes

Customers are responsible for confirming that their name, street address, apartment or unit number, city, state, postal code, and other shipping information are complete and correct before submitting an order.

If you notice an address error before a shipping label has been purchased and printed, contact us immediately. Address changes cannot be guaranteed once processing has begun.

Threads by Revheads is not responsible for packages shipped to an incorrect or incomplete address supplied by the customer.

Packages Returned to Sender

If a package is returned to Threads by Revheads because of an incorrect or incomplete address, refusal, failed delivery, or another customer-related issue, the cost of the returned item(s) will be refunded once the package is received and processed by Threads by Revheads.

Original shipping charges are nonrefundable.

If you would still like the item(s), a new order must be placed using the correct shipping address. The new order will be subject to current product availability, pricing, and applicable shipping charges.

If a package is returned because of an error by Threads by Revheads, please contact us so we can review the situation and provide an appropriate resolution.

International Shipping

International shipping is available only when an eligible shipping option is offered for the customer’s destination at checkout.

Available countries, carriers, shipping methods, rates, and delivery services may change. The appearance of a destination at checkout does not guarantee that every product can be shipped to that destination.

International orders may require additional processing and transit time because of customs clearance and carrier procedures.

International Duties, Taxes and Fees

When supported, Threads by Revheads attempts to include applicable duties and import fees before shipment.

However, customs requirements and fee assessments are controlled by the destination country and applicable carriers. We cannot guarantee that every duty, tax, customs charge, brokerage charge, or international fee will be collected in advance.

Customers may be responsible for additional duties, taxes, customs charges, brokerage fees, or carrier fees upon delivery.

Threads by Revheads is not responsible for delays caused by customs clearance or a customer’s failure to pay charges assessed by customs authorities or shipping carriers.

Lost or Delayed Packages

Carrier delays do not automatically qualify an order for cancellation, replacement, or refund.

If tracking has not updated, your package is significantly delayed, or you believe it has been lost, please contact the shipping carrier and notify Threads by Revheads through your customer account, Contact Us form, or threads@revheads.com.

We will review the available tracking information and work with the carrier when appropriate. A package must be considered lost by the shipping carrier before a lost-package refund or replacement will be considered.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Confirm that the shipping address on your order is correct.

• Check around the delivery location and any secure package areas.

• Ask members of your household, neighbors, building staff, or property management whether they accepted the package.

• Contact the shipping carrier for additional delivery information.

• Notify Threads by Revheads if the package still cannot be located.

Threads by Revheads will review the situation, but we cannot guarantee a replacement or refund for a package that the carrier has confirmed was correctly delivered.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, submit a request through your customer account, Contact Us form, or threads@revheads.com within five calendar days after delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the shipping packaging and label

Threads by Revheads will review the claim and work to provide an appropriate resolution.

Contact

For available tracking information, sign in through the Account icon on our website and select the applicable order.

For address changes, damaged packages, delayed shipments, tracking problems, or additional assistance, use our Contact Us form or email threads@revheads.com.