For most eligible merchandise, customers must submit a return request within five calendar days after the carrier marks the item as delivered.

Where applicable law requires a longer return, cancellation, or withdrawal period, the legally required period will apply instead of our standard five-day period.

To qualify for a return, merchandise must be:

• Unworn, unwashed, and unused
• In its original condition with tags attached
• In its original packaging when reasonably possible
• Accompanied by proof of purchase or an order confirmation

Products showing signs of wear, washing, use, smoke or other odors, perfume, pet hair, stains, alteration, or damage occurring after delivery may be denied.

Items returned without prior authorization may not be accepted.

To request a return:

1. Open your customer account.
2. Sign in using the email address associated with your order.
3. Select the delivered order containing the item you want to return.
4. Choose the return option, select the applicable item, provide a reason, and submit your request.

Please do not ship merchandise back until your request has been reviewed and approved. If approved, you will receive instructions explaining how and where to send the item.

If you cannot access the return request option or need assistance, please use our Contact Us form.

Customers may submit a cancellation request through their customer account at any time before a shipping label has been purchased and printed.

If a cancellation request was submitted before the shipping label was purchased and printed, Threads by Revheads will honor the request. Once a shipping label has been purchased and printed, the order can no longer be canceled and must be handled under the applicable return rules after delivery.

A cancellation request does not automatically cancel an order. All requests are reviewed and processed by Threads by Revheads.

Requests to change a shipping address, size, color, or another order detail should be submitted through our Contact Us form immediately. Changes cannot be guaranteed once processing has begun.

Customers are responsible for return shipping costs unless the return resulted from an error by Threads by Revheads, including:

• Receiving an incorrect item
• Receiving defective merchandise
• Receiving an item damaged during transit

Original shipping charges are nonrefundable unless applicable law requires otherwise.

If Threads by Revheads provides a prepaid return label as a convenience for a customer-responsibility return, the label cost may be deducted from the final refund. Any applicable deduction will be disclosed when the return is approved.

Because many Threads by Revheads products are produced or stocked in limited quantities, direct exchanges cannot be guaranteed.

The fastest way to obtain another available size, color, or product is to place a new order and submit a separate return request for the original eligible item. The replacement purchase and original return will be processed as separate transactions.

Unless an item arrived damaged, defective, or incorrect, the following products are not eligible for return:

• Magazines and printed publications after shipment
• Sale or clearance items
• Gift cards
• Customized or personalized products
• Digital products or downloads
• Products marked Final Sale
• Items showing signs of wear, washing, use, odors, stains, pet hair, alteration, or post-delivery damage

Magazine and printed-publication orders may be canceled before a shipping label has been purchased and printed.

Once shipped, magazines and printed publications are final sale because of their limited-edition and collectible nature.

If a magazine or publication arrives significantly damaged, is incorrect, or is deemed lost by the shipping carrier, please submit a request through your customer account or Contact Us form within five calendar days after delivery.

Damage claims must include photographs of the publication and its packaging. Slight corner wear, minor bends, small print variations, and minor packaging blemishes may be considered normal and may not qualify for a refund or replacement.

Presale products generally require approximately four to six weeks before shipment unless a different estimate is provided on the product page.

Presale orders may be canceled before a shipping label has been purchased and printed. Once shipped, ordinary presale merchandise is subject to the same return eligibility requirements and five-day request window as other eligible products unless the product was clearly identified as Final Sale.

Presale magazines and printed publications become final sale after shipment.

Shipping and production estimates for presale products may change because of manufacturing, printing, carrier delays, or circumstances outside our control.

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, submit a request through your customer account or Contact Us form within five calendar days after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Clear photographs of the shipping packaging

Threads by Revheads will review the claim and provide an appropriate resolution.

Customers are responsible for verifying that their shipping address is correct before completing checkout.

Threads by Revheads is not responsible for packages shipped to an incorrect or incomplete address supplied by the customer. If an order is returned because of an incorrect or insufficient address, the customer may be responsible for additional shipping charges before the package can be sent again.

If you notice an address error before a shipping label is purchased and printed, contact us immediately. Address changes cannot be guaranteed.

After a returned item is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method within 10 business days after Threads by Revheads receives, inspects, and approves the returned item.

Banks, credit card companies, and other payment providers may require additional processing time before the refund appears in your account.

Original shipping charges and customer-responsibility return shipping costs are generally nonrefundable unless the return resulted from an error by Threads by Revheads or applicable law requires otherwise.

International shipping is available only when an eligible shipping option is offered for the customer’s destination at checkout.

When supported, Threads by Revheads attempts to include applicable duties and import fees before shipment. However, customs rules and fee assessments are controlled by the destination country and applicable carriers. Customers may be responsible for additional duties, taxes, customs charges, brokerage charges, or other fees upon delivery.

Customers located in the European Union or another jurisdiction with mandatory consumer-return or cancellation rights will receive the rights and time periods required by applicable law.

For eligible European Union orders, customers generally have at least 14 days after delivery of the final item in the order to exercise applicable withdrawal rights, subject to legally permitted exclusions.

Applicable statutory rights take priority over any conflicting five-day limitation or other term in this policy. Refunds covered by mandatory consumer laws will be processed within the legally required period.

For returns and cancellations, please sign in to your customer account and select the applicable order.

For damaged products, order changes, or additional assistance, please use our Contact Us form.