We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. The payment methods currently available for your order will be displayed at checkout.

You may request a cancellation through your customer account at any time before a shipping label has been purchased and printed for your order.

Sign in using the email address associated with your order, select the applicable order, and submit a cancellation request.

If your request was submitted before the shipping label was purchased and printed, we will honor the request. Once a label has been purchased and printed, the order can no longer be canceled.

If you need to change an address, size, color, or another order detail, use our Contact Us form immediately. Changes cannot be guaranteed once processing has begun.

Answer

Most orders ship from St. Louis, Missouri. Depending on availability and the product ordered, certain items may ship from another fulfillment location.

Processing times depend on the product’s availability.

In-stock products are prepared and shipped as quickly as possible. Presale products generally require approximately four to six weeks before they are ready to ship unless a different estimate is stated on the product page.

Delivery time after shipment depends on the destination, carrier, and shipping service selected. We do not guarantee carrier delivery dates.

No matter what type of item you order, you will receive an email containing tracking information when it ships.

We do not currently offer free shipping. Available shipping rates will be displayed at checkout.

When your order ships, we will email you a tracking number. You can also sign in to your customer account to view your order and available tracking information.

Please wait 48 hours after your order is marked delivered, as carriers occasionally scan packages before they arrive. During this time, please check around your property, with household members or neighbors, and with your local carrier.

If your order has not arrived after 48 hours, contact us within 7 days of the delivery date. We will review the matter and may open an investigation with the shipping carrier.

Please allow up to 14 business days for the investigation to be completed. This investigation period gives us time to work with the carrier and allows for packages that may have been delayed or incorrectly scanned to arrive. If the package cannot be located after the investigation, we will determine the appropriate resolution, which may include a replacement, refund, or store credit.

Please contact us within 48 hours of receiving your package. Include your order number, the name of the missing item, and clear photos of the package, shipping label, packing materials, and all items received.

Please allow up to 14 business days for us to review and investigate the claim. If the missing item cannot be located or the claim is verified, we will arrange a replacement when inventory is available. If the item is unavailable, we may offer a refund or store credit.

We are not responsible for orders delivered to an incorrect address provided during checkout. However, we will do our best to help you contact the carrier and locate the package.

International shipping is available to supported destinations when an eligible shipping option is offered at checkout. Available destinations, carriers, rates, and delivery services may change.

When supported, we try to include duties and import fees in the amount paid before shipment. However, we cannot control every country’s customs process or fee assessment. You may be responsible for additional duties, taxes, customs charges, or carrier fees upon delivery.

For most eligible merchandise, you must submit a return request within five calendar days after the carrier marks the item as delivered.

Returned items must be unworn, unwashed, unused, and in their original condition with tags attached. Proof of purchase is required. Items sent back without an approved return request may not be accepted.

Some products are not eligible for return, including magazines and printed publications after shipment, sale or clearance items, gift cards, customized or personalized products, digital products, and products marked Final Sale.

Customers in locations where a longer return or withdrawal period is legally required will receive the applicable legally required period.

Please review our complete Return and Refund Policy before submitting a request.

Sign in to your customer account using the email address associated with your order. Select the delivered order and choose the option to request a return.

Your request must be submitted within five calendar days after delivery unless a longer period is required by applicable law.

Please do not mail an item back until your request has been reviewed and approved. If you cannot access the return request option or need assistance, use our Contact Us form.

Yes. After an eligible returned item has been received, inspected, and approved, we will issue the refund to the original payment method within 10 business days.

Your bank or payment provider may require additional processing time before the funds appear in your account. Original shipping charges and customer-paid return shipping costs are generally nonrefundable unless the return resulted from an error on our part or applicable law requires otherwise.

Because many of our products are sold in limited quantities, direct exchanges cannot be guaranteed.

If the size or color you want is still available, we recommend placing a new order as soon as possible. You may then submit a return request for the original eligible item through your customer account within five calendar days after delivery.

The new purchase and the return will be processed as separate transactions.

The following products are not eligible for return unless they arrived damaged, defective, or incorrect:

• Magazines and printed publications after shipment
• Sale or clearance items
• Gift cards
• Customized or personalized products
• Digital products or downloads
• Products marked Final Sale
• Items showing signs of wear, washing, use, odors, stains, pet hair, or damage occurring after delivery

Please submit a return request through your customer account or use our Contact Us form within five calendar days after delivery.

Include your order number, a description of the problem, and clear photographs of both the product and its packaging. We will review the issue and work with you on an appropriate resolution.

If your order is returned to us due to an incorrect or undeliverable address, we will refund the cost of the returned item(s). Original shipping charges are non-refundable.

If you would still like the item(s), simply place a new order using the correct shipping address. The new order will be subject to the applicable shipping charges.

Open the Size & Fit section on the applicable product page and compare the listed measurements with a similar item you already own.

Sizing can vary between products, so please review the measurements for the specific item before ordering. If you still need assistance, use our Contact Us form before placing your order.

Fit can vary by product and personal preference. Please use the measurements in the product’s Size & Fit section rather than relying only on your usual size.

Fabric and material information is provided in the Product Details section of each product page. If you have an allergy or sensitivity, please review that information carefully before purchasing and contact us if you need additional details.

Only one discount code may be used per order unless a particular promotion specifically states otherwise.

For general questions, order changes, or assistance, please use our Contact Us form.

To request a return or cancellation, sign in to your customer account and select the applicable order. Using your customer account helps us receive and process your request more efficiently.